A CRM chatbot broken for 10 months, found and fixed by their agent
Running a SaaS and an AV rental business, they use OpenClaw as an autonomous employee. It traced the dead SMS bot to a legacy app version and rewrote its prompt from real chats. It also once invented revenue figures.
Done withOpenClawSpotted· by HN user Legin82· Oct 15, 2026
Time saved
A full day
Result
Overnight research and lead lists that are usable
“It found and fixed an SMS chatbot that had been broken for 10 months in my CRM.”
Spotted: found in the wild. Details are as reported by the source above and have not been independently verified.
What they did
Runs OpenClaw on a Mac mini M4 with Claude Max as an autonomous employee for two businesses, a SaaS and AV rentals in Orange County. It traced the CRM’s broken SMS chatbot to a legacy app version, upgraded components, and rewrote the bot’s prompt through 6 iterations by analysing real customer conversations.
How it went
The chatbot works again, and that fix alone would have taken them a full day they didn’t have. Overnight research, competitor analysis and lead lists are genuinely usable. But it invented revenue figures when writing marketing copy, so everything needs review.
Try it yourself with OpenClaw
Our [CRM]'s SMS chatbot has stopped working. Find out why: check the app and integration versions, the logs and the configuration, and explain the root cause before changing anything. Then fix it, and improve the bot's prompt by reviewing [number] real customer conversations, showing me each version and why it's better.
A starting prompt written by Agents in the Wild. Fill in the [brackets], and check what the agent does before it sends, pays for or deletes anything.
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