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Agents in the Wild

No destination named: Codex found three Belmond hotels

A client wanted a Belmond hotel in Italy, and the advisor had only ever stayed at one Belmond, in Anguilla. Codex, pointed at the client folder, found the notes, checked Belmond's live site and ranked three options.

Done withCodexSpotted· by Jason Block· Oct 20, 2026

Result Found the right notes file without being told which one

“But does it save you some time and point you in the right direction to match your client with exactly what they're looking for? You bet it does.”
From the source: Worldvia Travel Network blog · 2026-06-18

Spotted: found in the wild. Details are as reported by the source above and have not been independently verified.

What they did

A travel advisor had a client notes Word document full of fragments from past conversations, and the client wanted a Belmond recommendation in Italy even though the advisor had only stayed at one Belmond property, in Anguilla. They asked Codex to look through the client folder for preferences and past trips, check the current Belmond website for availability and new properties, and build a comparison of three options and destinations matching what the client liked last time. They did not tell Codex it was Italy, or which file held the notes.

How it went

Codex found the right notes file on its own, pulled out the client’s past preferences, checked live Belmond booking pages, and returned three ranked hotel options with availability signals, sample pricing and a recommended lead choice, plus a more detailed Word document. The advisor said it was not perfect enough to send straight to the client, but it saved some time and pointed them in the right direction.

Try it yourself with Codex
Point [Codex] at a folder of your client notes and past trip files. Ask it: 'Look through this client folder for their preferences and past trips. Then check the current [hotel brand] website for availability and new properties. Create a comparison of three options and destinations that match what they liked last time.' Don't tell it the destination or which file has the notes, and review the result before sending it to a client.

A starting prompt written by Agents in the Wild. Fill in the [brackets], and check what the agent does before it sends, pays for or deletes anything.

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