Agents in the Wild
All cases / Case #005

Resolve 86% of shop questions with an AI concierge

Fashion brand Naked Wardrobe put Klaviyo's Customer Agent on its Shopify store, and it resolved most customer questions on its own within 90 days.

Klaviyo Customer AgentSpotted· Support· by Naked Wardrobe· Oct 14, 2026
Time saved
Not stated
Running cost
Not stated
Result
86% of queries resolved by AI
“86% of Customer Agent queries in 90 days resolved by AI”
From the source: Klaviyo customer story

Spotted: found in the wild. The numbers are as reported by the source above and have not been independently verified yet.

The situation

The brand wanted instant answers to order and product questions without growing its service team.

The agent

An on-site AI agent answers order-status, returns and product-recommendation questions directly in the store.

How to build it

  1. Train the agent on the store’s content and policies.
  2. Place it where customers already ask questions.
  3. Separate after-purchase questions from product advice.
  4. Measure the share resolved without a person over a fixed period.
Source: Klaviyo customer story

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