Agents in the Wild
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Automate the IT help desk for a global company

HR platform Remote uses Zapier automations, including an AI-powered help desk, to resolve internal IT and operations requests, running 11 million automated tasks in a year.

ZapierSpotted· Operations· by Remote· Oct 14, 2026
Time saved
616 h / month
Running cost
Not stated
Result
$500K in hiring costs avoided
“616 hours saved monthly on IT support tickets”
From the source: Zapier Blog

Spotted: found in the wild. The numbers are as reported by the source above and have not been independently verified yet.

The situation

As Remote scaled, its internal teams handled a growing flood of repetitive IT and operations requests by hand.

The agent

An AI-powered help desk and a library of automations resolve common tickets and tasks without a person.

How to build it

  1. Find the most frequent internal ticket types.
  2. Automate the answer for the most common ones.
  3. Measure the share of tickets resolved automatically.
  4. Expand one department at a time.
Source: Zapier Blog

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