Amazon support couldn't find the URL. Gemini did, in one reply.
Amazon support couldn't figure out the URL for an account question and wanted to escalate with a phone call instead. Gemini gave the URL and explained what was needed in one reply. ChatGPT got it right too.
Done withGeminiChatGPTSpotted· by HN user absynth· Oct 19, 2026
Result Google, Bing, DuckDuckGo and Amazon's own search failed
“Gemini gave me the url and explained what I needed to know in one reply. Problem solved.”
Spotted: found in the wild. Details are as reported by the source above and have not been independently verified.
What they did
They asked Amazon for help with their account, but Amazon’s support couldn’t figure out the URL to get them where they needed to go and said they needed to escalate with a phone call, even though the question wasn’t complicated. They put the same question to Gemini.
How it went
Gemini gave them the URL and explained what they needed to know in one reply, solving the problem. They note the same question to ChatGPT also got the correct answer, while Google, DuckDuckGo and Bing search all failed to surface it.
Try it yourself with Gemini
I'm trying to [resolve an account issue] on [company]'s site but can't find the right page through search or their support flow. Here's what I'm trying to do: [describe the issue]. Can you find the exact URL and steps I need?
A starting prompt written by Agents in the Wild. Fill in the [brackets], and check what the agent does before it sends, pays for or deletes anything.
"What's for dinner?" with allergies, expiring food and a garden to use up. ChatGPT wrote the build plan and Codex built a local app. Two restarts and about 20 hours later, it's an MVP they use daily.
Their new boiler acted up. They sent Gemini photos and asked for help; it turned out to be user error, nothing safety-critical, and the plumber call-out was saved.
Claude writes the story page by page, with the tension planned to peak in the middle, and Gemini draws it in a consistent style. Their kids love them night after night.
One won't eat this, another loves that. They keep each family member's preferences in ChatGPT and nail down the week's meals quickly. Now the slowest part is Walmart's website.
A six-pointed star and an ornate frieze on the ceiling. Gemini placed the frieze in the 1901-1910 period, which dated the house in about 10 minutes instead of hours of searching.
Their dad's captions said things like "Christmas 1987", not dates. A script asked ChatGPT for dates and coordinates and wrote them into each photo. Now their timeline goes back to the day they were born.